How It Works


Purchase a qualifying Microsoft Surface Laptop 3 between December 20th 2019 - January 2nd 2020.

You can view the qualifying products, trade-in rewards and purchase periods on the Qualifying Products page.

Purchases must be made from Microsoft Store Canada online.


Visit the Claim Now page on this website

You will need to provide the below details:

  • Date of purchase
  • Place of purchase
  • Invoice/Receipt Number
  • Serial number
  • Details about your trade in unit: Manufacturer, age, model, CPU and serial number
  • Upload proof of purchase
  • Personal details
  • Bank details

Read our Terms and Conditions to get more detail about the promotion.


On approval to trade-in:

  • Package and return your Trade-in unit as per the instructions received in the approval email
  • Trade-in device(s) must be received within 30 days from your claim approval
  • When your trade-in device(s) have been received and tested you will be notified via email.

Please contact us for further details on how to return your unit


Your claim will be paid within 28 days of validation to your nominated bank account.


Visit the Promotional Support Page for Frequently Asked Questions & Contact details.

Check the progress of your claim at any time by using the 'Track My Claim' function on this website.

Read our Terms and Conditions for more information.